INTERNAL STAFF TRAINING ONLY
Three sessions for Active Listening - all three sessions must be completed:
Session 1 - 23 November - 9.30am - 12.30pm
Session 2 - 30 November - 9.30am - 12.30pm
Session 3 - 2 December - 9.30am - 12.30pm Assessment Day
Why should I engage in this course?
Active Listening is a highly valued, interpersonal skill that you can acquire and an essential part of effective communication. It includes developing a particular ethical way of being and using a framework of skills – both verbal and non-verbal which enable the speaker to feel both valued and heard.
Active Listening skills are an important aspect of management; both of interpersonal and intrapersonal situations. They are essential within mediation, conflict management and increasingly within support offered to those with mental health issues. Essentially, wherever there is a relationship, there is a need for Active Listening skills.
This course is highly interactive and participatory; it will equip you to listen more effectively and work from a strong, ethical basis, with a real commitment to the well-being of the individual. It is delivered by an experienced practitioner with a teaching and counselling qualification. The course is aimed at those who engage with others in a professional capacity but is equally relevant to individuals wishing to enhance their own interpersonal skills.
By the end of the course, learners will:
- Know the difference between active listening and passive listening.
- Be able to name the core conditions and appraise their ability to offer these to another.
- Be able to identify and use a range of listening skills to positive effect
- Recognise their own limitations and communicate within ethical boundaries.
- Be able to sign-post as appropriate.