Training - Active Listening - 3 sessions

Category: 

INTERNAL STAFF TRAINING ONLY

Three sessions for Active Listening - all three sessions must be completed:

Session 1 - 23 November - 9.30am - 12.30pm

Session 2 - 30 November - 9.30am - 12.30pm

Session 3 - 2 December - 9.30am - 12.30pm Assessment Day

Why should I engage in this course?

Active Listening is a highly valued, interpersonal skill that you can acquire and an essential part of effective communication. It includes developing a particular ethical way of being and using a framework of skills – both verbal and non-verbal which enable the speaker to feel both valued and heard.

Active Listening skills are an important aspect of management; both of interpersonal and intrapersonal situations. They are essential within mediation, conflict management and increasingly within support offered to those with mental health issues. Essentially, wherever there is a relationship, there is a need for Active Listening skills.

This course is highly interactive and participatory; it will equip you to listen more effectively and work from a strong, ethical basis, with a real commitment to the well-being of the individual. It is delivered by an experienced practitioner with a teaching and counselling qualification. The course is aimed at those who engage with others in a professional capacity but is equally relevant to individuals wishing to enhance their own interpersonal skills.

By the end of the course, learners will:

  • Know the difference between active listening and passive listening.
  • Be able to name the core conditions and appraise their ability to offer these to another.
  • Be able to identify and use a range of listening skills to positive effect
  • Recognise their own limitations and communicate within ethical boundaries.
  • Be able to sign-post as appropriate.
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Event Date/Time: 
Monday, 23 November 2020 - 9:30am to 12:45pm